Creek Pirate Return & Replacement Policy

Ahoy, Pirate! We want you grinning like you just discovered buried treasure when your order arrives. Because Creek Pirate sails on Printify’s Print-on-Demand waters, all products are custom printed just for you. That means we don’t offer traditional refunds, but fear not! If you receive a damaged item or something completely different from what you ordered, we’ll make it right faster than you can say “shiver me timbers.”

  1. No Refunds, but Replacements Ahoy!
    Why no refunds?
    Every Creek Pirate tee, mug, or hat is printed to order for you. Once production starts, we can’t “un-print” it! We also don’t want unsold product to end up in a landfill, so print on demand is the way to avoid that. We appreciate your understanding.

Damaged or Wrong Item?
In the very rare event your gear arrives scratched, torn, misprinted, a size that is not the size you ordered, or the color you ordered, or not the “Creek Pirate” design you ordered, simply let us know. We’ll send you a fresh replacement—no extra curses required.

  1. How to Request a Replacement
    Timeframe
    Alert us by completing the Return Authorization Request form below, within 5 days of delivery. Beyond that, we may have sailed too far from harbor to help.

Proof, Matey
Snap a clear photo of the issue (e.g., a tee with a pirate skull missing its eyepatch).

Send Your Report
Complete the Return Authorization Form below with:

Your order number.

A brief description of what went awry.

Your photo(s) of the damaged or wrong item.

Once we’ve confirmed the problem, we’ll hoist the replacement order at no extra cost to you.

  1. When Replacements Can’t Sail In
    “I changed my mind” requests (e.g., “Oops—I didn’t actually want a skull on my mug.”)

Wear & tear from years of epic creek adventures.

Lost packages that the carrier marks “delivered” more than 5 days ago.

For any other hiccups, drop us a line anyway—we’ll see if we can chart a different course.

  1. Shipping Costs & Timing
    We cover all shipping costs for approved replacements.

Once your replacement is in the galley, expect it to arrive within 7–14 business days (weather and sea-monster encounters permitting).

We pride ourselves on quality craftsmanship and pirate-grade customer service. If you have any questions about your order or our policy, don’t hesitate to send a message in a bottle (or, you know, the contact form below.

Thanks for choosing Creek Pirate! Now get out there and make some splashy memories—just don’t forget to tag us on social @CreekPirate. 🏴‍☠️🚣‍♂️🌊

RETURN AUTHORIZATION FORM